Privacy Policy
This Privacy Policy explains what information Tiklib collects, how it is used, when it is shared, how long it is kept, and what rights users may have in relation to personal data.
Tiklib aims to collect only the information reasonably needed to operate, secure, improve, and support the Service, and to comply with legal obligations.
1. Who We Are
This Privacy Policy applies to the Tiklib website, applications, browser extensions, and related services (together, the “Service”).
Erikzang EOOD, a company registered in Bulgaria and trading as Tiklib operates the website tiklib.com, related subdomains and distributed software such as browser extensions connecting to tiklib.com and/or subdomains, and is the entiry responsible for processing personal data for the purposes described in this Policy is the Tiklib operating entity identified on the website or in the relevant service documentation (“Tiklib”, “we”, “us”, or “our”).
2. Scope of this Policy
This Policy explains how Tiklib processes personal data relating to users, visitors, rights holders, and other individuals who interact with the Service.
It does not apply to third-party websites, publications, services, or platforms that may be linked to or referenced through Tiklib.
3. Information We Collect
Depending on how you use the Service, Tiklib may collect the following categories of information:
Account and contact information
- name or display name
- email address
- account login details and authentication information
- support or correspondence details
Usage and technical information
- IP address
- browser type, device type, operating system, and extension version
- log data, timestamps, referral URLs, pages visited, and interaction events
- diagnostic, crash, performance, and security data
Content-related information
- URLs submitted to or processed through the Service
- metadata relating to captures, generated links, view counts, and timestamps
- content or materials submitted at your direction through the Service
- reports, notices, or takedown requests you submit
Payment and billing information
- billing contact details
- subscription status and transaction metadata
- limited payment-related information provided by payment processors
Tiklib does not intentionally collect more personal data than is reasonably necessary for the purposes described in this Policy.
4. How We Collect Information
We may collect information:
- directly from you, such as when you create an account, contact us, submit a form, or use the Service
- automatically, through logs, cookies, analytics tools, and similar technologies
- from third-party service providers, such as payment processors, authentication providers, hosting providers, and abuse-prevention tools
- from rights holders or complainants who submit notices or correspondence to us
5. How We Use Information
Tiklib may use personal data to:
- provide, operate, maintain, and improve the Service
- authenticate users and secure accounts
- generate, store, and manage captures, links, and related metadata
- process subscriptions, payments, and billing administration
- respond to support requests, enquiries, and complaints
- detect, prevent, investigate, and address abuse, fraud, unlawful activity, or security incidents
- enforce our Terms of Use and other policies
- comply with legal obligations and respond to lawful requests from authorities
- carry out analytics, service optimisation, and product development
- send service-related notices, updates, and administrative communications
6. Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing, Tiklib generally relies on one or more of the following:
- performance of a contract, where processing is necessary to provide the Service you request
- legitimate interests, including operating, securing, supporting, and improving the Service, preventing abuse, and protecting rights
- compliance with legal obligations, including responding to lawful requests, handling legal claims, and maintaining appropriate records
- consent, where consent is required by law for a specific activity, such as certain cookies or certain communications
Where we rely on legitimate interests, we aim to do so only where those interests are not overridden by the rights and freedoms of the individual concerned.
8. International Transfers
Tiklib and its service providers may process personal data in countries other than the country in which you are located.
Where required by applicable law, Tiklib will seek to use appropriate safeguards for international transfers, which may include adequacy decisions, standard contractual clauses, or other recognised transfer mechanisms.
9. Data Retention
Tiklib retains personal data only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the type of data, the nature of the user relationship, the sensitivity of the data, technical requirements, and legal or regulatory obligations.
Tiklib may also retain limited information for security logging, fraud prevention, abuse detection, backup integrity, and legal compliance purposes for a longer period where justified.
10. Data Security
Tiklib uses reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, Tiklib cannot guarantee absolute security.
11. Your Rights
Depending on the laws that apply to you, you may have rights in relation to your personal data, including the right to:
- access personal data we hold about you
- request correction of inaccurate or incomplete data
- request deletion of personal data in certain circumstances
- request restriction of processing in certain circumstances
- object to certain processing, including certain processing based on legitimate interests
- request portability of personal data where applicable
- withdraw consent where processing is based on consent
- lodge a complaint with a competent data protection authority
These rights are not absolute and may be subject to legal limitations, exemptions, or verification requirements.
To exercise a privacy right, contact hello@tiklib.com.
13. Children
The Service is not directed to children, and Tiklib does not knowingly collect personal data from children in violation of applicable law.
If you believe a child has provided personal data to Tiklib inappropriately, please contact us so that we can review and take appropriate action.
14. Third-Party Links and Content
The Service may link to or interact with third-party websites, publishers, payment providers, and other services. Tiklib is not responsible for the privacy practices of those third parties.
We encourage users to review the privacy notices of third-party services they use.
15. Changes to this Policy
Tiklib may update this Privacy Policy from time to time. The latest version will be posted on this page, and the updated version will take effect when published unless otherwise stated.
Where required by law, we will provide additional notice or seek consent for material changes.
16. Contact
For privacy questions, requests, or complaints, please contact:
You may also write to the Tiklib operating entity at the contact address published on the website or in the relevant service documentation.